Top 5 advantages of being a mystery shopper

Mystery shopping is a very rewarding job for some, and it can really work with those in need for a flexible yet reliable career. We are going to discuss the advantages of being a mystery shopper and what character traits you may need to be a successful one. You never know, you may be the perfect fit.

Also take part in our exclusive competition to win a FREE £30 Amazon voucher – More about the competition inside.

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How do online stores affect retailers in the UK?

It’s hard to ignore the impact that online shopping is having on retail and our shopping experiences, but is it necessarily for the better? A common retailing technique that is overlooked is matching the level of service provided in store with a fully equipped website. With this in mind, we put out a poll to find out how a retailers’ online presence affects a customer’s perception and potential sales. Continue reading “How do online stores affect retailers in the UK?”

Do retailer loyalty schemes actually work?

Loyalty schemes are fast becoming part of many retailers strategies to encourage both new and loyal customers to use their services. What every business has in common is the desire to drive repeat sales and business, whether this is in the form of membership cards, loyalty schemes or reward plans. It is apparent that now more than ever, consumers have an increasing number of shops to choose from; this means that the retailers themselves must remain competitive and differentiate from the competition. Continue reading “Do retailer loyalty schemes actually work?”

Mystery Shopping Myths: Debunked!

It is incredibly exciting to become a mystery shopper and receive your first assignment.

The world of mystery shopping, although beneficial in many many ways, is frequently misunderstood.

We’re looking into some common myths about mystery shopping and debunking them along the way!

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Retail Maxim’s Fundraising Success for Colleague

Earlier this year, a colleague of ours’ son was diagnosed with Type 1 Diabetes.

Due to this, his mother must test his blood every 2 hours leading to the two of them being unable to enjoy a full night’s sleep.

We discovered that they were able to purchase a continuous glucose monitor retailing for £750, as this is not available through the NHS, we set on a fundraising mission.

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3 ways to prevent poor customer service

What determines the true cost of poor customer service? The short answer is that there isn’t an equation to help determine how much you are losing by poor customer service.

No two customers or businesses are the same but the negative impact of producing poor customer service can be similar, if not the same.

For each customer that is lost from poor customer service, you lose new customers that could have been referred to you. Along with that, your brand’s reputation could be damaged and brand loyalty. This will further negatively impact your performance and profits.

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How mystery shopping can improve customer service

Mystery shopping is a popular tool used by many businesses to measure the quality of their services or product delivery from a consumer perspective.

Many times the actual delivery at the retail outlet is not up to par with the company’s policies and claims and mystery shoppers can help the company pick out whether their frontline staff is providing customers the standard of service expected of them.

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