Mystery Shoppers in the UK and what they do
Mystery Shoppers, for bigger corporations and retailers these mystery shoppers serve a massive purpose when it comes to finding out how much they really do value their customers. With great customer service becoming an absolute key these mystery shoppers are everyday looking employed people who come in-store and grade each store with ratings of their customer service.
How to become a Mystery Shopper
Becoming a mystery shopper isn’t as complex as you may think, in fact Retail Maxim specialises in mystery shopping and customer experience services. Throughout the UK thousands of individuals are required to help mystery shop in many outlets and they get paid to shop.. yes that’s right!
Here’s just a key factors we look for in people:
- Staying Calm
- Having a good memory
- Access to a camera device/scanner
Mystery Shoppers: The Benefits to Businesses
With customer service becoming a must in today’s retail sector the benefits to businesses are massive! Mystery shoppers are used to collect useful information and data across as many stores as required helping businesses gather a clear view on how their staff have been trained to aid any customers and their enquiries in the correct manor.
If you’re a business and you wish to find out how mystery shoppers and other services dedicated to providing you information on your company’s customer relations then head over to Retail Maxim for more information.