Times has evolved from surveys and questionnaires of rating customer experience, mystery shoppers are the new method to extract customer satisfaction.
Below we explore the benefits of employing a mystery shopper within your organisation:
Some mystery shoppers you have employed may have already visited your company prior employment, but others will be experiencing something entirely new, which means no biased opinions that will affect their view of your business.
This is an opportunity to learn what the experience is like from someone who is trained to give your feedback, similar to the way a real customer would view the sales process.
Mystery shoppers are specifically trained to evaluate customer service, which will give you an insight into the satisfaction of your customers.
You’ll be able to find out if any of your employees are behaving unpleasantly towards customers, which inevitably it leading to low satisfaction scores, and you’ll also be able to see how your employees work when you’re out of the office.
Depending on the company and the shopper, mystery shopper services do tend to be at a low cost. It’s something that doesn’t require much investment, to get the sort of feedback you’re receiving.
Keep employees on their toes
Employees that are aware that a mystery shopper may be visiting their store, will be more likely to excel in providing excellent customer service to every customer, knowing that they may be being evaluated.
For more information on mystery shopping, visit our website!