Do we still visit shopping centres?

It’s clear to all retail professionals that online shopping is showing huge growth. The convenience, competitive pricing and speed which online shopping offers appeals to lots of us.  We have previously discussed how this affects stand alone retailers but it also begs the question of whether it affects shopping centres.

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Are customers using click and collect?

In a world of next day delivery and free delivery, a reliable and important service which is sometimes overlooked is click and collect. It’s a service which a number of large businesses run and structure a lot of their logistics around. But how often is it used and is it important to the consumer? As collection lockers are being installed in supermarkets and shopping centres, which see an opportunity to drive footfall, we also wanted to see if people are using these. We sent out a poll to a number of you to find out more…

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Top 5 advantages of being a mystery shopper

Mystery shopping is a very rewarding job for some, and it can really work with those in need for a flexible yet reliable career. We are going to discuss the advantages of being a mystery shopper and what character traits you may need to be a successful one. You never know, you may be the perfect fit.

Also take part in our exclusive competition to win a FREE £30 Amazon voucher – More about the competition inside.

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How do online stores affect retailers in the UK?

It’s hard to ignore the impact that online shopping is having on retail and our shopping experiences, but is it necessarily for the better? A common retailing technique that is overlooked is matching the level of service provided in store with a fully equipped website. With this in mind, we put out a poll to find out how a retailers’ online presence affects a customer’s perception and potential sales. Continue reading “How do online stores affect retailers in the UK?”

Should we be worried about Department Stores?

There have been many reports in the news lately about the High Street and how various retailers, such as House of Fraser, Poundworld, Toys R Us and Maplin (to name a few), are suffering from high street woes. But how has this news affected consumers?

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Do retailer loyalty schemes actually work?

Loyalty schemes are fast becoming part of many retailers strategies to encourage both new and loyal customers to use their services. What every business has in common is the desire to drive repeat sales and business, whether this is in the form of membership cards, loyalty schemes or reward plans. It is apparent that now more than ever, consumers have an increasing number of shops to choose from; this means that the retailers themselves must remain competitive and differentiate from the competition. Continue reading “Do retailer loyalty schemes actually work?”

Amazon Go: is it the future?

The multi-billion dollar online retailer Amazon, who first launched its first shop in late 2016, promises to revolutionise the way people shop. The online retailer is certainly no stranger to changing the market and they seem to have done it again with this new concept.

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The economic direction of 2018

Christmas is over, the new year has begun, resolutions have been made (and broken) and it is now time to think about your commercial plans for 2018. As consumers we have heard it all before, we either aren’t spending enough or we’re spending more than we should. This occurs in a variety of areas, whether it be clothing, food or luxury products. Continue reading “The economic direction of 2018”

Online or instore: How do you shop?

Retailers have made it really easy to buy products online, as well as instore. However, how has this affected how consumers shop? Does it mean that shoppers are more likely to shop online? Read on to find out.

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Thoughts on Christmas Shopping

It’s the most wonderful time of the year: Christmas adverts are on the air, decorations are being put up, Christmas Markets are now filling your weekend plans and festive jingles are playing in the background in most shops. While this is the time for cosy nights in front of the fire, it is also the time for stressful Christmas shopping. As a mystery shopping company, Retail Maxim always helps retailers gain important insight on shoppers’ experiences. This is why we have asked a randomly selected panel a few questions on the subject of Christmas shopping and advertising, here are our findings: Continue reading “Thoughts on Christmas Shopping”