Video Mystery Shopping Services
Video Mystery Shopping Services
Video Mystery Shopping Services

Why Us?

Philosophy +
Experience +
Communication +
Technology +

Video Mystery Shopping

What is Video Mystery Shopping?

Very similar to our mystery shopping, yet the experience is covertly filmed. Video mystery shopping is a powerful way for management to get the whole customer experience, possibly the closest they’ll receive. This is an ideal tool for management in coaching, training and monitoring. We use the latest digital recording equipment to ensure that we attain top quality audio and visual feedback. 

Contact us for further information about video mystery shopping.

Testimonials

Moor Hall Hotel and Spa have been using Retail Maxim mystery shopper services for a number of years. We receive great service at a reasonable price. Robert and his team are keen to help and assist in tailoring the questions and inspections to your specific needs and in line with what you are wanting to achieve. I can highly recommend their services.

Moor Hall Hotel & Spa (Best Western)

Trentham Shopping Village use Retail Maxim for mystery shopping and exit surveys. They are extremely efficient, proactive and their field team are professional and friendly. The reports are easy to analyse and are well-received and acted upon by our tenants. They look forward to our awards get together and really buy into the whole ethos of high customer service standards in the retail environment.

Trentham Shopping Village

Video Mystery Shopping Services
Retail Maxim's care, consistency and attention to detail have produced comprehensive, objective and valuable feedback to our retail operation.

Russell & Bromley

Since we started with Retail Maxim the service scores that we have achieved are improving across the chain wave on wave. The Retail Maxim mystery shopping programme has assisted us in improving our customer service ensuring all of our customer's receive the shopping experience they deserve.

Lakeland

The service Retail Maxim has provided us has been really effective and excellent value for money. We have benefited from your expertise in retail metrics and monitoring 'service levels' and 'experience', which have now been integrated into our company KPIs.

Realm Ltd

Video Mystery Shopping Services