Retail Mystery Shopping
Retail Mystery Shopping

Why Us?

Philosophy +
Experience +
Communication +
Technology +

Retail

Our customer service development programmes will look at key customer contacts or 'moments of truth' that influence whether your customers will purchase your products, return and recommend to others.

As you would expect, we offer bespoke solutions to all manner of retailers, . We montitor sales by phone, online and face to face. Whether you are a newly started online retailer, an established chain of high street stores or a sholling centre, we can help your devise a suitable Customer Insight or Mystery Shopping programme for you.

Testimonials

Moor Hall Hotel and Spa have been using Retail Maxim mystery shopper services for a number of years. We receive great service at a reasonable price. Robert and his team are keen to help and assist in tailoring the questions and inspections to your specific needs and in line with what you are wanting to achieve. I can highly recommend their services.

Moor Hall Hotel & Spa (Best Western)

Trentham Shopping Village use Retail Maxim for mystery shopping and exit surveys. They are extremely efficient, proactive and their field team are professional and friendly. The reports are easy to analyse and are well-received and acted upon by our tenants. They look forward to our awards get together and really buy into the whole ethos of high customer service standards in the retail environment.

Trentham Shopping Village

Retail Mystery Shopping
Retail Maxim's care, consistency and attention to detail have produced comprehensive, objective and valuable feedback to our retail operation.

Russell & Bromley

Since we started with Retail Maxim the service scores that we have achieved are improving across the chain wave on wave. The Retail Maxim mystery shopping programme has assisted us in improving our customer service ensuring all of our customer's receive the shopping experience they deserve.

Lakeland

The service Retail Maxim has provided us has been really effective and excellent value for money. We have benefited from your expertise in retail metrics and monitoring 'service levels' and 'experience', which have now been integrated into our company KPIs.

Realm Ltd

Retail Mystery Shopping