Our recruitment campaigns have allowed us to collate a large team of researchers throughout the UK and Southern Ireland. These are Mystery Shoppers of all ages, genders, backgrounds and interests. Our database listings allow us to personalise our services to each customer, profiling our shoppers to the specific requirements of each retail environment.
Training for our shoppers is provided by Retail Maxim, covering techniques and the craft of what it means to be a Mystery Shopper. Each individual is briefed by either phone or email, making sure they understand the task in hand thoroughly. Our questionnaires are designed precisely to ensure levels of consistency are met and the quality of information is maintained at a high level.
Moor Hall Hotel and Spa have been using Retail Maxim mystery shopper services for a number of years. We receive great service at a reasonable price. Robert and his team are keen to help and assist in tailoring the questions and inspections to your specific needs and in line with what you are wanting to achieve. I can highly recommend their services.
Moor Hall Hotel & Spa (Best Western)
Trentham Shopping Village use Retail Maxim for mystery shopping and exit surveys. They are extremely efficient, proactive and their field team are professional and friendly. The reports are easy to analyse and are well-received and acted upon by our tenants. They look forward to our awards get together and really buy into the whole ethos of high customer service standards in the retail environment.
Trentham Shopping Village
Retail Maxim's care, consistency and attention to detail have produced comprehensive, objective and valuable feedback to our retail operation.
Russell & Bromley
Since we started with Retail Maxim the service scores that we have achieved are improving across the chain wave on wave. The Retail Maxim mystery shopping programme has assisted us in improving our customer service ensuring all of our customer's receive the shopping experience they deserve.
The service Retail Maxim has provided us has been really effective and excellent value for money. We have benefited from your expertise in retail metrics and monitoring 'service levels' and 'experience', which have now been integrated into our company KPIs.