Mystery Shoppers Clients
Mystery Shoppers Clients
Mystery Shoppers Clients

Why Us?

Philosophy +
Experience +
Communication +
Technology +

Our Clients

Above all else, quality, simplicity and the desire to add value for our clients sits at the heart of everything we do. Built on these foundations and beliefs, Retail Maxim is now recognised as one of the leading Insight and Customer Experience Measurement companies in the UK.

The key to Retail Maxim’s success has always been that both strands of the business, both Insight Services as well as CX Measurement Services are completely flexible and transferable which means they can be used for a multitude of purposes and across a range of sectors. In fact, this now spans from Retailers and Manufactures through to Local Authorities, Transport Planners, Town Planners as well as Shopping Centres, amongst others.

When a new client comes to Retail Maxim, we want that client for life. We believe that delivering a great service, every time, will build a long standing relationship with those who allow us to function - our clients. Getting it right first time, every time, is vital.

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We have been working with Retail Maxim for 4 years to carry out intercept surveys across our portfolio of shopping centres. We have found them to be both extremely effective and efficient but also great value for money. The insights we gain from their bespoke surveys and accompanying analysis provides an unparalleled understanding of our visitors. Equally, the team are a pleasure to work with and we look forward to our continued collaboration with them.

Ellandi LLP

Retail Maxim were extremely easy to deal with, guiding us through the process of undertaking Exit Surveys at our Retail Park and within the local town centre. The surveys were tailored to our specific requirements with the project being turned around quickly. Great service and insight was provided and all for a very competitive price.

Investec Argo

Moor Hall Hotel and Spa have been using Retail Maxim mystery shopper services for a number of years. We receive great service at a reasonable price. Robert and his team are keen to help and assist in tailoring the questions and inspections to your specific needs and in line with what you are wanting to achieve. I can highly recommend their services.

Moor Hall Hotel & Spa (Best Western)

Trentham Shopping Village use Retail Maxim for mystery shopping and exit surveys. They are extremely efficient, proactive and their field team are professional and friendly. The reports are easy to analyse and are well-received and acted upon by our tenants. They look forward to our awards get together and really buy into the whole ethos of high customer service standards in the retail environment.

Trentham Shopping Village

Mystery Shoppers Clients
Retail Maxim's care, consistency and attention to detail have produced comprehensive, objective and valuable feedback to our retail operation.

Russell & Bromley

Since we started with Retail Maxim the service scores that we have achieved are improving across the chain wave on wave. The Retail Maxim mystery shopping programme has assisted us in improving our customer service ensuring all of our customer's receive the shopping experience they deserve.


The service Retail Maxim has provided us has been really effective and excellent value for money. We have benefited from your expertise in retail metrics and monitoring 'service levels' and 'experience', which have now been integrated into our company KPIs.

Realm Ltd

Mystery Shoppers Clients