Our success at Retail Maxim was found in the Department Store environment and it’s still continuing today due to our need of creating a business that delivers a fantastic, simple service every time; a service that’s flexible to suit the needs of each individual customer. The Department Store environment proved that the focused reporting system was a valuable tool in tackling the vast range of service issues involved with all staff.
Our maturity level as a company constantly grew with each assignment, eventually taking us into the movement of chain stores. At Retail Maxim we pride ourselves on our ethos of quality, simplicity and flexibility. We’re not afraid to go the extra mile to get that little bit more for our clients and that’s the service we offer to all. The range of clients who appreciate our flexibility and effectiveness always receive a high standard of service, with our reporting systems now covering a diverse range of retail environments where customer service is a priority. The scale of our clients operations all vary from single-site stores to large operations, with locations throughout the UK and Ireland.
Our clients’ products can vary from high street fashion through to quality furniture and travel agents to convenience stores. Sporting goods, electrical good, office supplies, restaurants and fast-food all feature in the extensive list of products sold by Retail Maxim’s service driven clients.
Our belief in making every process as easy as possible for you, as our customer, is paramount to us. When a new client comes to Retail Maxim, we want that client for life. We believe that delivering a great service, every time, will build a long standing relationship with those who allow us to function – our clients. Getting it right first time, every time, is vital. All of our reports that we produce from our experiences in your stores are all as concise yet informative as they can possibly be, offering feedback in a simple and effective format. We avoid over loading clients with information that we feel won’t be of aid in improving your company.
Retail Maxim's care, consistency and attention to detail have produced comprehensive, objective and valuable feedback to our retail operation.
Russell & Bromley
Retail Maxim's Mystery Shopping service has been the best money we've spent this year!
Since we started with Retail Maxim the service scores that we have achieved are improving across the chain wave on wave. The Retail Maxim mystery shopping programme has assisted us in improving our customer service ensuring all of our customer's receive the shopping experience they deserve.
This is a short note to thank Robert and the team for all their support with our Online Customer Satisfaction Survey. The programme we now have in place is extremely user friendly, simple to digest and very economical in terms of our budget. The rolled up monthly reporting is particularly useful in helping us to use the measure as a KPI within our business.
The service Retail Maxim has provided us has been really effective and excellent value for money. We have benefited from your expertise in retail metrics and monitoring 'service levels' and 'experience', which have now been integrated into our company KPIs.
This is a short note to say 'thank you' for the excellent service that we receive from Retail Maxim. We have been impressed by the accuracy and quality of the Mystery Shopping reporting. The insight plays an important part in maintaining focus on what matters most - our customers.
The Retail Maxim Mystery shopping programme has been a key measure in helping us to drive our service standards as well as our ATV through improved upselling and multi-buy selling across our bakery chain. Retail Maxim clearly understood our aims and helped us to effectively launch our programme into the business so that it has been very well received.