Our success at Retail Maxim was found in the Department Store environment and it's still continuing today due to our need of creating a business that delivers a fantastic, simple service every time; a service that's flexible to suit the needs of each individual customer. The Department Store environment proved that the focused reporting system was a valuable tool in tackling the vast range of service issues involved with all staff.
Our maturity level as a company constantly grew with each assignment, eventually taking us into the direction of larger multiple chain stores. At Retail Maxim we pride ourselves on our ethos of quality, simplicity and flexibility. We're not afraid to go the extra mile to get that little bit more for our clients and that's the service we offer to all. The range of clients who appreciate our flexibility and effectiveness always receive a high standard of service, with our reporting systems now covering a diverse range of retail environments where customer service is a priority. The scale of our clients' operations all vary from single-site stores to large operations and shopping centres, with locations throughout the UK and Ireland.
Our clients' products can vary from high street fashion through to quality furniture and travel agents to convenience stores. Sporting goods, electrical goods, office supplies, restaurants and fast-food all feature in the extensive list of products sold by Retail Maxim's service driven clients. In addition, Retail Maxim also works with many research projects with shopping centres across the UK.
Our belief in making every process as easy as possible for you, as our customer, is paramount to us. When a new client comes to Retail Maxim, we want that client for life. We believe that delivering a great service, every time, will build a long standing relationship with those who allow us to function - our clients. Getting it right first time, every time, is vital. All of our reports that we produce from our experiences in our clients' locations are all as concise yet informative as they can possibly be, offering feedback in a simple and effective format. We avoid over loading clients with information that we feel won't be of aid in improving their company.
We have been working with Retail Maxim for 4 years to carry out intercept surveys across our portfolio of shopping centres. We have found them to be both extremely effective and efficient but also great value for money. The insights we gain from their bespoke surveys and accompanying analysis provides an unparalleled understanding of our visitors. Equally, the team are a pleasure to work with and we look forward to our continued collaboration with them.
Retail Maxim were extremely easy to deal with, guiding us through the process of undertaking Exit Surveys at our Retail Park and within the local town centre. The surveys were tailored to our specific requirements with the project being turned around quickly. Great service and insight was provided and all for a very competitive price.
Moor Hall Hotel and Spa have been using Retail Maxim mystery shopper services for a number of years. We receive great service at a reasonable price. Robert and his team are keen to help and assist in tailoring the questions and inspections to your specific needs and in line with what you are wanting to achieve. I can highly recommend their services.
Moor Hall Hotel & Spa (Best Western)
Trentham Shopping Village use Retail Maxim for mystery shopping and exit surveys. They are extremely efficient, proactive and their field team are professional and friendly. The reports are easy to analyse and are well-received and acted upon by our tenants. They look forward to our awards get together and really buy into the whole ethos of high customer service standards in the retail environment.
Trentham Shopping Village
Retail Maxim's care, consistency and attention to detail have produced comprehensive, objective and valuable feedback to our retail operation.
Russell & Bromley
Since we started with Retail Maxim the service scores that we have achieved are improving across the chain wave on wave. The Retail Maxim mystery shopping programme has assisted us in improving our customer service ensuring all of our customer's receive the shopping experience they deserve.
The service Retail Maxim has provided us has been really effective and excellent value for money. We have benefited from your expertise in retail metrics and monitoring 'service levels' and 'experience', which have now been integrated into our company KPIs.