Online Customer Satisfaction Survey
Online Customer Satisfaction Survey
Online Customer Satisfaction Survey

Why Us?

Philosophy +
Experience +
Communication +
Technology +

Online Based Surveys

Our ‘Online Based Surveys’ are completely flexible and transferable which means they can also used for a multitude of purposes and across a range of sectors, from Local Authorities, through to Shopping Centres, Asset Managers and Visitor Attractions, amongst others. Our surveys are created bespoke, tailored to each project’s unique requirements. Projects usually involve us creating a microsite that respondents can be driven to, via an email invitation or link posted on your Social Media feeds, for example.

Our philosophy is to keep online based surveys short and focused to ensure that respondents are not left frustrated. It also means that a much higher proportion of respondents will actually complete the survey to the submission stage.

A couple of examples of how the service can be applied are highlighted below for illustration:

  • Local Authorities – We are using Online Based Surveys to help Local Authorities to engage with local businesses about various topics, from support around becoming carbon neutral through to understanding skills gaps and shortages.
  • Retail Asset Managers & Shopping Centres – Often as part of a blended approach we use Online Based Surveys to engage with visitors about their opinions and perceptions of a Shopping Centre - how they travel to the centre, how often they visit, where else they spend & why, and much, much more. The Online Based Surveys can also be used to engage directly with the tenants of Shopping Centres.

If you would like a call back or have a potential project please Click here Surveys.

Retail Maxim were extremely easy to deal with, guiding us through the process of undertaking Surveys for our Retail Park. The surveys were tailored to our specific requirements with the project being turned around quickly. Great service and insight was provided and all for a very competitive price.
Investec Argo

Testimonials

We have been working with Retail Maxim for 4 years to carry out intercept surveys across our portfolio of shopping centres. We have found them to be both extremely effective and efficient but also great value for money. The insights we gain from their bespoke surveys and accompanying analysis provides an unparalleled understanding of our visitors. Equally, the team are a pleasure to work with and we look forward to our continued collaboration with them.

Ellandi LLP

Retail Maxim were extremely easy to deal with, guiding us through the process of undertaking Exit Surveys at our Retail Park and within the local town centre. The surveys were tailored to our specific requirements with the project being turned around quickly. Great service and insight was provided and all for a very competitive price.

Investec Argo

Moor Hall Hotel and Spa have been using Retail Maxim mystery shopper services for a number of years. We receive great service at a reasonable price. Robert and his team are keen to help and assist in tailoring the questions and inspections to your specific needs and in line with what you are wanting to achieve. I can highly recommend their services.

Moor Hall Hotel & Spa (Best Western)

Trentham Shopping Village use Retail Maxim for mystery shopping and exit surveys. They are extremely efficient, proactive and their field team are professional and friendly. The reports are easy to analyse and are well-received and acted upon by our tenants. They look forward to our awards get together and really buy into the whole ethos of high customer service standards in the retail environment.

Trentham Shopping Village

Online Customer Satisfaction Survey
Retail Maxim's care, consistency and attention to detail have produced comprehensive, objective and valuable feedback to our retail operation.

Russell & Bromley

Since we started with Retail Maxim the service scores that we have achieved are improving across the chain wave on wave. The Retail Maxim mystery shopping programme has assisted us in improving our customer service ensuring all of our customer's receive the shopping experience they deserve.

Lakeland

The service Retail Maxim has provided us has been really effective and excellent value for money. We have benefited from your expertise in retail metrics and monitoring 'service levels' and 'experience', which have now been integrated into our company KPIs.

Realm Ltd

Online Customer Satisfaction Survey