Mystery Shopping
Mystery Shopping
Mystery Shopping

Why Us?

Philosophy +
Experience +
Communication +
Technology +

Mystery Shopping

Mystery ShoppingThe data we collect and analyse from our Mystery Shopping creates an insight into how the company is perceived by customers – providing answers to big questions you may have regarding your business. Reports better your understanding of the company whilst picking up on the issues that really matter; those that are vital in delivering and maintaining customer satisfaction. Using the data helps to maintain sales, monitor company performance, drive customer loyalty and ultimately increase profits.

Mystery Shopping is a tool used to anonymously evaluate customer service, operations, employee integrity, merchandising and product quality

Mystery shoppers collect information on a vast range of customer service questions that relate to their shopping experience when visiting an outlet. Data is processed and the resulting information is presented in an actionable and professional manner.

Speak to us for more details.


Moor Hall Hotel and Spa have been using Retail Maxim mystery shopper services for a number of years. We receive great service at a reasonable price. Robert and his team are keen to help and assist in tailoring the questions and inspections to your specific needs and in line with what you are wanting to achieve. I can highly recommend their services.

Moor Hall Hotel & Spa (Best Western)

Trentham Shopping Village use Retail Maxim for mystery shopping and exit surveys. They are extremely efficient, proactive and their field team are professional and friendly. The reports are easy to analyse and are well-received and acted upon by our tenants. They look forward to our awards get together and really buy into the whole ethos of high customer service standards in the retail environment.

Trentham Shopping Village

Mystery Shopping
Retail Maxim's care, consistency and attention to detail have produced comprehensive, objective and valuable feedback to our retail operation.

Russell & Bromley

Since we started with Retail Maxim the service scores that we have achieved are improving across the chain wave on wave. The Retail Maxim mystery shopping programme has assisted us in improving our customer service ensuring all of our customer's receive the shopping experience they deserve.


The service Retail Maxim has provided us has been really effective and excellent value for money. We have benefited from your expertise in retail metrics and monitoring 'service levels' and 'experience', which have now been integrated into our company KPIs.

Realm Ltd

Mystery Shopping