Mystery Shoppers
Mystery Shoppers
Mystery Shoppers

Why Us?

Philosophy +
Experience +
Communication +
Technology +

Field Staff

We’re looking for individuals, in all areas of the UK, to join our panel of field staff to undertake both Survey and Mystery Shopping assignments.

Undertaking Survey activity will usually involve you stopping and speaking to visitors in places such as Town Centres, Shopping Centres, Retail Stores or even Car Parks. The survey questions vary depending on the client and the research objective but you will always be fully briefed about what is required. The most important thing is that you are outgoing, reliable, methodical and you enjoy engaging with people to get their opinions on various topics.

Mystery Shopping will involve you telling us about your service experiences in shops, pubs, hotels and many more places. We work with some of the most recognised retail brands in the UK and they want to hear from people just like you so they can improve their customer service. We have a wide variety of assignments for you to choose from and once you have completed your assignment, all you need to do is fill in a questionnaire about your experience.

AND THE BEST BIT… We pay our Field staff per assignment and in some cases you will even get to keep the purchases! So, if you fancy earning yourself a little extra money and have a bit of spare time, mystery shopping for Retail Maxim could be for you!

All our fieldwork roles are flexible role so that you can pick and choose the assignments that suit you around your busy social life or existing commitments.

Click here for more information on what it takes to work with us.

Or, if you are ready to apply please Click here





Thank you so much for a job well done! The whole team at Retail Maxim have been so professional and incredibly helpful, working at pace during trying times in a global pandemic. Keep up the great work!

Heart of England Co-operative

We have been working with Retail Maxim for 4 years to carry out intercept surveys across our portfolio of shopping centres. We have found them to be both extremely effective and efficient but also great value for money. The insights we gain from their bespoke surveys and accompanying analysis provides an unparalleled understanding of our visitors. Equally, the team are a pleasure to work with and we look forward to our continued collaboration with them.

Ellandi LLP

Retail Maxim were extremely easy to deal with, guiding us through the process of undertaking Exit Surveys at our Retail Park and within the local town centre. The surveys were tailored to our specific requirements with the project being turned around quickly. Great service and insight was provided and all for a very competitive price.

Investec Argo

Moor Hall Hotel and Spa have been using Retail Maxim mystery shopper services for a number of years. We receive great service at a reasonable price. Robert and his team are keen to help and assist in tailoring the questions and inspections to your specific needs and in line with what you are wanting to achieve. I can highly recommend their services.

Moor Hall Hotel & Spa (Best Western)

Trentham Shopping Village use Retail Maxim for mystery shopping and exit surveys. They are extremely efficient, proactive and their field team are professional and friendly. The reports are easy to analyse and are well-received and acted upon by our tenants. They look forward to our awards get together and really buy into the whole ethos of high customer service standards in the retail environment.

Trentham Shopping Village

Mystery Shoppers
Retail Maxim's care, consistency and attention to detail have produced comprehensive, objective and valuable feedback to our retail operation.

Russell & Bromley

Since we started with Retail Maxim the service scores that we have achieved are improving across the chain wave on wave. The Retail Maxim mystery shopping programme has assisted us in improving our customer service ensuring all of our customer's receive the shopping experience they deserve.


The service Retail Maxim has provided us has been really effective and excellent value for money. We have benefited from your expertise in retail metrics and monitoring 'service levels' and 'experience', which have now been integrated into our company KPIs.

Realm Ltd

Mystery Shoppers
Developed by Strategy Plus