Local Authorities
Local Authorities

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Local Authorities

Local Authorities continuously require evidence to support decisions and judgements that need to be made. To this end, Retail Maxim can assist by undertaking surveys using various methodologies including ‘face to face’, ‘online’ and ‘telephone’. We take each project on a case by case basis to decide the appropriate route. Our survey services are completely flexible and transferable which means they can be used for a multitude of purposes within a Local Authority. Our surveys are created bespoke, tailored to each project’s unique requirements, carefully guided by both who we are surveying and what the research objective is.

Examples of how our bespoke survey services can be utilised by a Local Authority include areas such as:

  • High Street Regeneration

As every town and high street is different, there can be no ‘one fits all approach’ to regeneration. Therefore, to help understand how town centres are meeting current and future requirements there has never been a more important time for Local Authorities to gather insight from the local population.


  • Skills Gaps & Shortages

Full recovery from the Covid-19 crisis will take time, certainly in terms of employment.  It will be important for Local Authorities to undertake surveys of local businesses to understand any skills gaps and shortages so that they can support local residents and businesses with regards to retraining in the appropriate areas.


  • Low Carbon / Green Issues

With the Government’s commitment for us to become carbon neutral by 2050, it will become increasingly important for Local Authorities to understand how they can support local businesses to move towards that. For example, undertaking a survey will allow identification of any barriers to them achieving the goal meaning that Local Authority support can be channelled appropriately.


Thank you so much for a job well done! The whole team at Retail Maxim have been so professional and incredibly helpful, working at pace during trying times in a global pandemic. Keep up the great work!

Heart of England Co-operative

We have been working with Retail Maxim for 4 years to carry out intercept surveys across our portfolio of shopping centres. We have found them to be both extremely effective and efficient but also great value for money. The insights we gain from their bespoke surveys and accompanying analysis provides an unparalleled understanding of our visitors. Equally, the team are a pleasure to work with and we look forward to our continued collaboration with them.

Ellandi LLP

Retail Maxim were extremely easy to deal with, guiding us through the process of undertaking Exit Surveys at our Retail Park and within the local town centre. The surveys were tailored to our specific requirements with the project being turned around quickly. Great service and insight was provided and all for a very competitive price.

Investec Argo

Moor Hall Hotel and Spa have been using Retail Maxim mystery shopper services for a number of years. We receive great service at a reasonable price. Robert and his team are keen to help and assist in tailoring the questions and inspections to your specific needs and in line with what you are wanting to achieve. I can highly recommend their services.

Moor Hall Hotel & Spa (Best Western)

Trentham Shopping Village use Retail Maxim for mystery shopping and exit surveys. They are extremely efficient, proactive and their field team are professional and friendly. The reports are easy to analyse and are well-received and acted upon by our tenants. They look forward to our awards get together and really buy into the whole ethos of high customer service standards in the retail environment.

Trentham Shopping Village

Local Authorities
Retail Maxim's care, consistency and attention to detail have produced comprehensive, objective and valuable feedback to our retail operation.

Russell & Bromley

Since we started with Retail Maxim the service scores that we have achieved are improving across the chain wave on wave. The Retail Maxim mystery shopping programme has assisted us in improving our customer service ensuring all of our customer's receive the shopping experience they deserve.


The service Retail Maxim has provided us has been really effective and excellent value for money. We have benefited from your expertise in retail metrics and monitoring 'service levels' and 'experience', which have now been integrated into our company KPIs.

Realm Ltd

Local Authorities
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