We also provide a full Exit & Intercept Survey service. Our survey skills and capabilities are completely flexible and transferable which means they can be used for a multitude of purposes and within a range of sectors, from Retail shops and Shopping Centres through to Carparks and Town Centres, in relation to regeneration plans! Our Exit & Intercept surveys are created bespoke, tailored to each project’s unique requirements.
One example of how Exit & Intercept Surveys can be applied in relation to CX measurement is when they are aimed at 'real' customers, those who shop in your outlets or visit your attraction. A focused questionnaire as they exit will help discover their views on a range of subjects – from levels of staff helpfulness to their opinions on your outlet / attraction environment, product quality through to a rating of their overall experience. For a more detailed overview of many other applications of our Exit & Intercept Surveys for please see the ‘Insight Services’ section of our website.
Contact us for more information on our Exit & Intercept Survey services.
Thank you so much for a job well done! The whole team at Retail Maxim have been so professional and incredibly helpful, working at pace during trying times in a global pandemic. Keep up the great work!
Heart of England Co-operative
We have been working with Retail Maxim for 4 years to carry out intercept surveys across our portfolio of shopping centres. We have found them to be both extremely effective and efficient but also great value for money. The insights we gain from their bespoke surveys and accompanying analysis provides an unparalleled understanding of our visitors. Equally, the team are a pleasure to work with and we look forward to our continued collaboration with them.
Retail Maxim were extremely easy to deal with, guiding us through the process of undertaking Exit Surveys at our Retail Park and within the local town centre. The surveys were tailored to our specific requirements with the project being turned around quickly. Great service and insight was provided and all for a very competitive price.
Moor Hall Hotel and Spa have been using Retail Maxim mystery shopper services for a number of years. We receive great service at a reasonable price. Robert and his team are keen to help and assist in tailoring the questions and inspections to your specific needs and in line with what you are wanting to achieve. I can highly recommend their services.
Moor Hall Hotel & Spa (Best Western)
Trentham Shopping Village use Retail Maxim for mystery shopping and exit surveys. They are extremely efficient, proactive and their field team are professional and friendly. The reports are easy to analyse and are well-received and acted upon by our tenants. They look forward to our awards get together and really buy into the whole ethos of high customer service standards in the retail environment.
Trentham Shopping Village
Retail Maxim's care, consistency and attention to detail have produced comprehensive, objective and valuable feedback to our retail operation.
Russell & Bromley
Since we started with Retail Maxim the service scores that we have achieved are improving across the chain wave on wave. The Retail Maxim mystery shopping programme has assisted us in improving our customer service ensuring all of our customer's receive the shopping experience they deserve.
The service Retail Maxim has provided us has been really effective and excellent value for money. We have benefited from your expertise in retail metrics and monitoring 'service levels' and 'experience', which have now been integrated into our company KPIs.