Mystery Shopping Exit Surveys
Mystery Shopping Exit Surveys
Mystery Shopping Exit Surveys

Why Us?

Philosophy +
Experience +
Communication +
Technology +

Exit and Intercept Surveys

Our ‘face to face’ Exit & Intercept Surveys are completely flexible and transferable which means they can be used for a multitude of purposes and across a range of sectors, from Local Authorities, Transport and Planning Consultants through to High Street Regeneration, Shopping Centres, Asset Managers, Retail Parks and Visitor Attractions, amongst others. Our surveys are created bespoke, tailored to each project’s unique requirements.

A few examples of how the service can be applied are highlighted below for illustration:

  • High Street Regeneration - To help understand how town centres are meeting current and future requirements, currently, there has never been a more important time for Town Centre Managers, Councils, and Planning Consultants to undertake Insight. This will allow data to be put at the heart of decision making to shape strategic direction and assist in future proofing town centres.
  • Shopping Centres & Retail Parks  - In the Shopping Centre and Retail Park environments we can help to discover who your most valuable shoppers are, where they live, how they travel to you, how often they visit, where else they spend & what they buy, what the most effective way to communicate with them is and much, much more. We are currently working with some of the UK's leading Retail Asset Managers.
  • Transport Planning - Effective, well thought out research can often prove to be central to generating the insights needed to design, deliver and justify transport services. One application of our Intercept Survey service is when a retail site is being redeveloped and we speak to consumers onsite to help provide the evidence needed for car parking provision justifications.

If you would like a call back or have potential project please click here.

We have been working with Retail Maxim for 4 years to carry out intercept surveys across our portfolio of shopping centres. We have found them to be both extremely effective and efficient but also great value for money. The insights we gain from their bespoke surveys and accompanying analysis provides an unparalleled understanding of our visitors. Equally, the team are a pleasure to work with and we look forward to our continued collaboration with them.
Ellandi LLP

The data from the car parking provision survey was provided back in a timely and user friendly way. It really supported us in our role as transport planning consultant for our client. We would have no hesitation in recommending Retail Maxim’s services
Markides Assosciates

Testimonials

We have been working with Retail Maxim for 4 years to carry out intercept surveys across our portfolio of shopping centres. We have found them to be both extremely effective and efficient but also great value for money. The insights we gain from their bespoke surveys and accompanying analysis provides an unparalleled understanding of our visitors. Equally, the team are a pleasure to work with and we look forward to our continued collaboration with them.

Ellandi LLP

Retail Maxim were extremely easy to deal with, guiding us through the process of undertaking Exit Surveys at our Retail Park and within the local town centre. The surveys were tailored to our specific requirements with the project being turned around quickly. Great service and insight was provided and all for a very competitive price.

Investec Argo

Moor Hall Hotel and Spa have been using Retail Maxim mystery shopper services for a number of years. We receive great service at a reasonable price. Robert and his team are keen to help and assist in tailoring the questions and inspections to your specific needs and in line with what you are wanting to achieve. I can highly recommend their services.

Moor Hall Hotel & Spa (Best Western)

Trentham Shopping Village use Retail Maxim for mystery shopping and exit surveys. They are extremely efficient, proactive and their field team are professional and friendly. The reports are easy to analyse and are well-received and acted upon by our tenants. They look forward to our awards get together and really buy into the whole ethos of high customer service standards in the retail environment.

Trentham Shopping Village

Mystery Shopping Exit Surveys
Retail Maxim's care, consistency and attention to detail have produced comprehensive, objective and valuable feedback to our retail operation.

Russell & Bromley

Since we started with Retail Maxim the service scores that we have achieved are improving across the chain wave on wave. The Retail Maxim mystery shopping programme has assisted us in improving our customer service ensuring all of our customer's receive the shopping experience they deserve.

Lakeland

The service Retail Maxim has provided us has been really effective and excellent value for money. We have benefited from your expertise in retail metrics and monitoring 'service levels' and 'experience', which have now been integrated into our company KPIs.

Realm Ltd

Mystery Shopping Exit Surveys