We offer Exit and Intercept Surveys for Shopping Centres as well other customer service environments such as stand-alone Retail Stores and Visitor Attractions.
In the Shopping Centre environment we can help to discover who your most valuable shoppers are, where they live, how they travel to you, how often they visit, where else they spend & what they buy, what the most effective way to communicate with them is and much, much more. In addition, we have access to all the main socio-demographic profiling systems which allows us to find out who your shoppers are in comparison with your local catchment area; who is visiting your shopping centre, and perhaps more importantly, who is not visiting.
Our Customer Insight services are charged at a fraction of the price compared to other Market Research companies who often create lengthy, complex surveys which can frustrate visitors.
The consumer insight we provide is vital to shopping centre managers, marketing managers, asset managers and managing agents as well as shopping centre owners.
We are currently working with some of the UK's leading Retail Asset Managers.
If you would like a call back or have potential project please click here.
We also provide our customer insight services for stand-alone retailers and visitor attractions. Our Exit surveys are aimed at 'real' customers, those who shop in your stores or visit your attraction. A focused questionnaire as they exit will help discover their views on a range of subjects – from levels of staff helpfulness to their opinions on your pricing and merchandising through to a rating of their overall experience.
We have been working with Retail Maxim for 4 years to carry out intercept surveys across our portfolio of shopping centres. We have found them to be both extremely effective and efficient but also great value for money. The insights we gain from their bespoke surveys and accompanying analysis provides an unparalleled understanding of our visitors. Equally, the team are a pleasure to work with and we look forward to our continued collaboration with them.
Moor Hall Hotel and Spa have been using Retail Maxim mystery shopper services for a number of years. We receive great service at a reasonable price. Robert and his team are keen to help and assist in tailoring the questions and inspections to your specific needs and in line with what you are wanting to achieve. I can highly recommend their services.
Moor Hall Hotel & Spa (Best Western)
Trentham Shopping Village use Retail Maxim for mystery shopping and exit surveys. They are extremely efficient, proactive and their field team are professional and friendly. The reports are easy to analyse and are well-received and acted upon by our tenants. They look forward to our awards get together and really buy into the whole ethos of high customer service standards in the retail environment.
Trentham Shopping Village
Retail Maxim's care, consistency and attention to detail have produced comprehensive, objective and valuable feedback to our retail operation.
Russell & Bromley
Since we started with Retail Maxim the service scores that we have achieved are improving across the chain wave on wave. The Retail Maxim mystery shopping programme has assisted us in improving our customer service ensuring all of our customer's receive the shopping experience they deserve.
The service Retail Maxim has provided us has been really effective and excellent value for money. We have benefited from your expertise in retail metrics and monitoring 'service levels' and 'experience', which have now been integrated into our company KPIs.