The increase in Website Mystery Shopping has been fuelled by the growth in popularity of the internet and e-commerce.

In this area there are several elements that can be monitored. For example, we have the resources to evaluate how quickly and reliably e-mail enquiries receive a response from your company.

Perhaps even more vital in many cases are the distribution and delivery services behind your website.  Indeed, the very best of sites can be miserably let down by poor delivery service to the customer. Therefore, we can also monitor the entire online sales process from analysing the “ease of use” of your website through to the fulfilment of an online purchase.