Video Mystery Shopping is a powerful way of experiencing the reality of the service being delivered to your customers.

Our assessor visits your outlet as a customer. Their experience is captured via the latest hidden video recording equipment. All our covert camera equipment is digital, which ensures not only the highest quality of picture but also clear sound quality.

As a training aid Video Mystery Shopping is invaluable in allowing you to see both good and bad ways of doing things. It provides unbiased and objective third-party feedback and allows the client to monitor body language, tone of voice and other subtleties. Results are provided on DVD as required.