We have a strategic partnership with our Associate Training Agency with whom we effectively co-ordinate the monitoring benefits of Mystery Shopping with the essential element of Staff Training and Development. Areas of expertise include designing, developing and delivering programmes in sales development, coaching, leadership, self-esteem and motivation.

The overriding aim is to offer a bespoke service tailored to the specific requirements of each client, in order to provide a real return on investment. Programmes can be delivered to staff directly or through “coach the coach” programmes, developed jointly with your senior training team and cascaded through the organisation to the front line.