In today’s world of “Call Centres”, “Sales Order Lines” and “Helpdesks” there is a requirement to Mystery Shop the staff who deal with customer enquiries. Indeed, most businesses are looking to maximise every channel of communication to sell or promote their products and services to customers.

There are two methods of carrying out Mystery Telephone Test Calls:

1) Calls can be carried out from Retail Maxim’s offices. This method carries the principal advantages of economy and flexibility.

2) Calls can be made by field based Mystery Shoppers phoning from home. This method carries the capacity to check issue of purchases, brochures or information direct to the customer.

In either method a member of our team, posing as a real customer – can assess the efficiency, knowledge and professionalism of staff responsible for dealing with customers and clients on the telephone. Reporting is in line with Retail Maxim’s general approach; compact and condensed yet fully informative. In addition, calls can be digitally recorded and results supplied on CD.