Mystery Shopping activities for Agencies such as Estate Agents and Recruitment Agencies follow the well established Mystery Shopping theories commonly used in the High Street retail environment.

The principles of service are very similar – an effort to make the customer feel relaxed and un-intimidated in an environment which is both friendly and efficient. Independent and structured Mystery Shopping activities are one of the very few ways in which standards of service can be monitored and compared. Please use the navigator on the left hand side to scroll through our full range of services for Agencies…