Maintaining customer trust is vital in modern business

Trust is a thing that’s incredibly tough to earn. Making your customers trust you as a business and instilling a loyalty element to your relationship is incredibly important to gain, yet it’s also easily lost.

It’s not uncommon for a company to lose touch with their customers: businesses rely on their employees to keep them in constant touch with their customers, yet a simple disagreement between these two parties can cause a loss of business for this company. Trying to keep up with demand from customers can be a tricky business as it’s not guaranteed that a customer will tell you outright when they have doubts about your company or the services on offer. Here’s how you can notice any negative signs within your customers:

There’s less contact between you.
If customers don’t come in as regular as they usually do, or they often miss making regular orders, they could be expressing their dissatisfaction without making a direct message to you. They could also be exploring other options, simply waiting until their contract is up with you and switching to a cheaper or better deal.

They seek advice from other businesses
If you’re a trusted business that has trustworthy sales people and advisers, they wouldn’t be trying to read information or find out things from other businesses. This could suggest that a customer is seeking advice from experts other than you, which could lead to the development of new business relationships.

They ask more questions
Customers who lose trust in your business will often start asking more questions than they usually would – they could often question the processes, practices and contracts regarding your business. It’s commonly a sign that they feel a level of distrust with your business.

They could be quiet
If customers aren’t offering the same level of feedback that they used to, you shouldn’t be surprised if they suggest you’re not listening to their opinions. They often won’t complain, compliment your business or even offer alternative suggestions.

So, what can you do to change this?
The best thing to do for your business is to monitor any accounts for these activites. You should always encourage sales and service clients to note any changes in the attitude of your customers.

It’s advisable that you also have a team who can reach out to your customers who may be losing interest because it might just bring them back.

For more on customer service hints and tips, please visit our website.

Why customer service is important for your business

Customer service is such an important factor to consider for your business, as it has the power to make or break it.

If customers are unsatisfied with your employees or feel they aren’t being treated as a customer should be, they will go elsewhere for their purchases and will probably even suggest friends and family members to avoid your business.
Of course, you do not want that, so it’s important to train up your employees to serve the best customer service and then monitor it, so it continues at a satisfactory level.

When customer service is high, customer satisfaction will be even higher and that’s perfect for business.

Customer service comes in many forms, and you may not even realise you’re doing them, so remember to pay attention to what you’re doing at all times.
An example? – A customer could walk into your retail store and ask for a specific item. you may not have that item in stock but you do have a similar one that does the same thing, so you say, ‘I’m sorry we don’t, but we do have another product that serves the same purpose, maybe you might interested in that?’ – That’s customer service.

Another form of customer service is over the phone.
No matter what type of business you are running, you will get customers calling on the phone – either to be asking about the hours of operation or regarding a purchase they may have recently made.
No matter the reason for calling, you employee answering should know how to answer appropriately and maintains mannerisms at all times.

People will continue to do business with you if they are treated kindly and with the utmost respect; if treated the opposite way, customers will be driven away.

Following up with customers is another form of customer service.
Showing your customers you care about the and you want to make sure that everything they have and need is working efficiently and at a standard they like, they’ll be grateful for that and will remember you.
Plus they won’t be afraid to come to you if there’s a problem they may need assistance with, and won’t think twice about recommending you to friends and family.

One last form of customer service you should ensure happens is helping your customers. No matter if they are young or old, by helping them to their car when they have quite an arm load of products, you are showing you care.
Another way is by helping them selecting the right product for them, by helping them understand which will cater best for what they are purchasing that product for.

It’s crucial to keep the customer in mind by providing them excellent customer service, if you do not, they will leave and go to your competitor.

For more information about customer service and our mystery shopping services we offer, visit our website!

Becoming a Mystery Shopper in the UK

Mystery Shoppers in the UK and what they do

mystery shoppers in the uk

Mystery Shoppers, for bigger corporations and retailers these mystery shoppers serve a massive purpose when it comes to finding out how much they really do value their customers. With great customer service becoming an absolute key these mystery shoppers are everyday looking employed people who come in-store and grade each store with ratings of their customer service.

How to become a Mystery Shopper

Becoming a mystery shopper isn’t as complex as you may think, in fact Retail Maxim specialises in mystery shopping and customer experience services. Throughout the UK thousands of individuals are required to help mystery shop in many outlets and they get paid to shop.. yes that’s right!

Here’s just a key factors we look for in people:

  • Confidence
  • Accuracy
  • Reliability
  • Staying Calm
  • Having a good memory
  • Access to a camera device/scanner

 

Mystery Shoppers: The Benefits to Businesses

With customer service becoming a must in today’s retail sector the benefits to businesses are massive! Mystery shoppers are used to collect useful information and data across as many stores as required helping businesses gather a clear view on how their staff have been trained to aid any customers and their enquiries in the correct manor.

If you’re a business and you wish to find out how mystery shoppers and other services dedicated to providing you information on your company’s customer relations then head over to Retail Maxim for more information.