NHS Satisfaction
NHS Satisfaction

Why Us?

Philosophy +
Experience +
Communication +
Technology +

NHS

As the NHS becomes increasingly 'customer focused', the well established methods of monitoring and improvement of customer service utilised in the private sector can be applied. The principles of service are very similar - an effort to make a customer feel relaxed and unintimidated in an environment which is both friendly and efficient. So, for example, Mystery Visitors can test the quality of service in all public areas within NHS premises.

Testimonials

NHS Satisfaction
Retail Maxim's care, consistency and attention to detail have produced comprehensive, objective and valuable feedback to our retail operation.

Russell & Bromley

NHS Satisfaction
Retail Maxim's Mystery Shopping service has been the best money we've spent this year!

That's Entertainment

Since we started with Retail Maxim the service scores that we have achieved are improving across the chain wave on wave. The Retail Maxim mystery shopping programme has assisted us in improving our customer service ensuring all of our customer's receive the shopping experience they deserve.

Lakeland

This is a short note to thank Robert and the team for all their support with our Online Customer Satisfaction Survey. The programme we now have in place is extremely user friendly, simple to digest and very economical in terms of our budget. The rolled up monthly reporting is particularly useful in helping us to use the measure as a KPI within our business.

Vital Ingredient

The service Retail Maxim has provided us has been really effective and excellent value for money. We have benefited from your expertise in retail metrics and monitoring 'service levels' and 'experience', which have now been integrated into our company KPIs.

Realm Ltd

This is a short note to say 'thank you' for the excellent service that we receive from Retail Maxim. We have been impressed by the accuracy and quality of the Mystery Shopping reporting. The insight plays an important part in maintaining focus on what matters most - our customers.

Brantano

The Retail Maxim Mystery shopping programme has been a key measure in helping us to drive our service standards as well as our ATV through improved upselling and multi-buy selling across our bakery chain. Retail Maxim clearly understood our aims and helped us to effectively launch our programme into the business so that it has been very well received.

Chatwins

NHS Satisfaction