Having a smile on your face and welcoming customers when they walk through the door is good customer service. Giving shoppers a choice between a traditional checkout lane in a supermarket and an electronic self-checkout is offering your customers experience.
Retail Maxim's care, consistency and attention to detail have produced comprehensive, objective and valuable feedback to our retail operation.
Russell & Bromley
Retail Maxim's Mystery Shopping service has been the best money we've spent this year!
The Online Customer Survey that Retail Maxim developed allowed us to listen to the opinions of our customers, make improvements based on what matters most to them, and motivate our staff to continue to provide them with an excellent instore experience